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Terms & Conditions

The company Koutsoupaki Soultana with Tax Identification Number 106073657 of Ptolemaida Tax Office located in M. Alexandrou 14 in Ptolemaida that created by the website www.esandali.gr, offers its services under the following terms of use which the visitor / user of the website is invited to read carefully and to visit / use the pages / services of www.esandali.gr only if they fully accept them.

GENERAL

esandali provides the visitors / users of the website www.esandali.gr a ​​rich collection of e-commerce services, in accordance to the provisions of the current domestic legislation (Π.Δ. 131/2003) and Community law. The pages of www.esandali.gr include ads of all kinds. Existing as well as any new services included in www.esandali.gr are subject to these terms of use, unless expressly stated otherwise.

The visitor / user is responsible for accessing the services of www.esandali.gr and the relevant access may require the payment of fees to third parties (e.g., internet service providers, charge for time spent online). The visitor / user is solely responsible for paying the relevant fees. Also, the visitor / user is solely responsible for their personal equipment and the necessary technological means that allow them access to the services of www.esandali.gr.

REGISTER

If the visitor / user wishes to register for the services of www.esandali.gr agrees to: a) provide true, accurate, valid and complete information wherever requested by www.esandali.gr in the relevant requests for access to its contents / services and b) maintain and diligently update their registration details in order to maintain true, accurate, valid, up-to-date and complete information.

USER ACCOUNT

www.esandali.gr provides its users with member services, after having accepted the terms of use of the website and having completed the process of registering their data. Once the visitor / user completes the registration process set by www.esandali.gr, they will receive a confirmation of a personal password and the user name that they have set. Members remain solely responsible for all operations carried out under their personal password, username and generally their user account. Members agree to immediately notify the company of any unauthorized use of their account and any occurring and / or possible breach of security. Also, members are solely responsible for the careful use of their account and their exit from their account at the end of each use (Logout). The company is not responsible for any damage or loss resulting from the inability of members to respect and follow this clause. Once the account is created, it cannot be deleted.

START-INTERRUPTION OF SERVICES PROVIDED

The company reserves the right to modify and / or temporarily or permanently suspend part or all of the services of www.esandali.gr with or without notice to users / members.

ATTENTION: The member account is automatically deleted after 6 months of non-use of any service. After the deletion, the "User Name at www.esandali.gr (User ID)" is released, as a result of which it can be selected by any new member.

DURATION

The user / member understands and accepts that the company reserves the exclusive right to discontinue the use of his / her passwords / services and / or to discontinue the distribution of its content to users / members who believe that they have violated the letter and the spirit of these terms of use.

ADVERTISING

The company has no responsibility for the communication of the user / member with the third-party service providers advertised on www.esandali.gr and for any commercial transaction that may arise from the relationship between them.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS - TRADEMARKS

Except for the expressly mentioned exceptions (copyrights of third parties, partners and organizations), all the content of www.esandali.gr, including images, graphics, photos, drawings, texts, services provided and in general all the archives of this website, constitute intellectual property, registered trademarks and service marks of the company and are protected by the relevant provisions of Greek law, European law and international conventions and treaties. Therefore, none of them may be sold, copied, modified, reproduced, reposted or "uploaded", transmitted or distributed in any way in whole or in part.

The case of individual storage of a single copy of the content on a simple personal computer is excluded, for personal and not public or commercial use and without deleting the indication of their origin from www.esandali.gr, without affecting in any way the related intellectual and industrial property rights. The other products or services mentioned in the web pages of this node that bear the brands of the respective organizations, companies, partners, associations or publications, are their own intellectual and industrial property and therefore they bear the relevant responsibility.

The user / member understands and accepts that they are not given the right to reproduce, copy, sell, resell and / or commercially exploit in any way all or part of the content of www.ΧΧΧΧΧΧΧΧX.gr.

LIABILITY LIMITATION

The contents of www.esandali.gr are provided "as is" without any warranty expressed or implied in any way.

The company does not guarantee that the pages, services, options and contents will be provided without interruption or without errors. The company also does not guarantee that it or the servers through which it is made available to users / members, do not contain "viruses" or other harmful components. The company does not guarantee in any case the correctness, completeness or availability of the contents, pages, services, options or their results.

LINKS FROM OTHER SITES

The company does not control the availability, content, privacy policy, quality and completeness of the services of other web sites and pages which refer through "links", hyperlinks or advertising banners to www.ΧΧΧΧΧΧΧΧX.gr. Therefore, for any problem that occurs during their visit / use, the user must go directly to the respective web sites and pages, which are fully responsible for the provision of their services. The company in no case should be considered as embracing or accepting the content or services of web sites and pages which refer through "links", hyperlinks or banner ads to www.esandali.gr or as associated with them in any other way.

E-COMMERCE

www.esandali.gr provides its visitors / users with the opportunity to purchase products through e-commerce applications in accordance to the specific terms it sets and taking care of the protection of personal data they submit for the use of these services.

Access to the pages / services of www.esandali.gr does not imply any additional costs other than the current tariff regime for general Internet access as formulated by the providers (ISP’s) and is paid to them only.

PURCHASE PROCEDURE - PURCHASE HISTORY

For the purchase of products through the e-commerce applications of www.esandali.gr, the creation of a customer-member account is required, according to the above ("USER ACCOUNT") defined. Also, it is required to confirm the receipt of the order of the customer - member, which is carried out by the company sending a confirmation email to the email address provided to the company during registration as a customer - member and creation of their account. The language of communication with the customer is exclusively Greek. The orders of each customer will be archived by the company and will be kept in its file for as long as required by the current legislation on keeping books and records by tradesmen (Κ.Β.Σ. – Π.Δ. 186/1992).

SUPPLIER DETAILS - RIGHT OF WITHDRAWAL

According to the current legislation, the user has the right to withdraw from the purchase of products through www.esandali.gr with a statement addressed to the company "Koutsoupaki Soultana" based in M. Alexandrou 14, Ptolemaida, within 14 days from the receipt of products.

PRICE & SHIPMENT COST – VAT

Shipping costs amount to 3.50 Euros for orders within Greece and are borne exclusively by the customer / member (For orders outside Greece, please contact us via e-mail at orders@esandali.gr to find out about shipping methods and charges). Shipping costs may change due to special circumstances (overweight, bulky package, etc.) and are finalized with the approval of the customer / user. The prices of the products incorporate the current VAT.

RIGHT OF UNILATERAL AMENDMENT

The company reserves the right to modify, at any time and without notice, unilaterally the content and data contained in the website www.esandali.gr and related to the products available through it.

APPLICABLE LAW AND OTHER TERMS

The above terms and conditions of use of www.esandali.gr, as well as any modification thereof, are governed by and supplemented by Greek law, the law of the European Union and the relevant international treaties. Any provision of the above terms becomes contrary to law, automatically ceases to be valid and is removed from here, without in any way affecting the validity of the other terms. This constitutes the entire agreement between the company and the visitor / user of the pages and services of www.esandali.gr and binds only them. No modification of these terms will be considered and will not form part of this agreement unless it has been formulated in writing and incorporated into it.

TRANSACTION SECURITY

The company recognizes the importance of the issue of security of electronic transactions and has taken all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information related to users' personal information is kept confidential.

Payments are made through Viva Wallet using TLS (Secure Sockets Layer – SSL) encryption. SSL (Secure Sockets Layer) has been established worldwide as the most secure protocol for authenticating web sites to web users - and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information when transmitted. In addition, all information sent over the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

The details of the users (name, profession, email address, home address, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store. Users, when providing their data in the context of their transactions as hereafter, will be informed by the company and consent and accept the forthcoming processing of this personal data, for the needs of smooth and easy between the parties to the transaction, as well as the transmission of this information to recipients who will be specifically identified and are the employees and added parties of the company in the context of the execution of the contract under preparation. Also, the existence of the right of access and the right of objection of article 12 and 13 of Ν. 2472/1997 is notified.

It is ensured that only authorized officials have access to transaction information and only when necessary, e.g., for processing orders. Otherwise, the company undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or decision of another public authority. The personal data submitted in the online store under the trademark company is used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction. All documents and electronic data that will be exchanged between the parties in the context of the sale will be kept by the company the customer can access them if he wishes following all the procedures provided by Greek law.

PAYMENT METHODS

We provide the customer the opportunity to pay the purchase amount through credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover or using the Masterpass electronic wallet. There is also the possibility of cash on delivery and deposit in a bank account in our partner banks:

 

BENEFICIARY: Koutsoupaki Soultana

Alpha Bank: GR4201405140514002002008086

Eurobank: GR3302601130000110201001262

ESPA-ELIANIKO